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Shipping: Domestic and International

We do offer a free shipping option. There is just one requirement: the shipping address MUST BE LOCATED IN THE UNITED STATES! This is an option we cannot provide for international orders due to rising costs, however for most located countries outside of the United States, there are multiple options for selecting a provider (DHL & USPS). For further information regarding our shipping policies, consult our terms of service.

Please Note: Orders Placed on Friday, Saturday, and Sunday are processed and shipped on Monday. International shipping is safe, secure, and fast. Dependent on your country (outside of the U.S.) you (customers) are to be held responsible for all external fees including duties and taxes incurred by customs or your country’s tax laws.

 

Return & Exchange Policy

If at any point you are not satisfied, you are welcome to return the item(s)! Anything and Everything we sell come with a hassle-free 60-day return policy. Any orders located within the US(United States) will receive a complimentary shipping label (free of charge) for returning the item(s). Orders outside of the United States will have to pay for shipping for returns. Please email us the tracking number from your shipment to verify your return.

To initiate a return request on orders shipped within USA: Please email sales@clockworksynergy.com and include your order number along with which item(s) you are returning. We will reply with a pre paid shipping label. Please do not ship the item without first requesting a label as this will assist in a timely refund of your item value.

To initiate a return request on international orders: We do not provide pre paid shipping labels. Please prepare the return at your local post office and email sales@clockworksynergy.com with your tracking number and which item(s) you are returning. 

Address for Returns:

Clockwork Synergy Returns Dept.
8191 Main Street
Ellicott City, MD 21043

Warranty

ALL items offered in the Clockwork Synergy web store comes with a hassle-free 60-day warranty. Please note: All Nylon watch straps and Nylon watch bands purchased DIRECTLY from Clockwork Synergy also come with 1-year warranty. All hardware purchased DIRECTLY from Clockwork Synergy also come with 1-year warranty. Additional information may be found by reviewing our terms in section 1a.

Payment Methods

We accept all major Credit Cards, along with checkout through Paypal or Amazon.

Sales Tax

All sales shipped to Maryland will have to collect 6% sales Tax. International shipping is safe, secure, and fast. Dependent on your country (outside of the U.S.) you (customers) are to be held responsible for all external fees including duties and taxes incurred by customs or your country’s tax laws.

 

Our dedicated team of customer care specialist are available should you need assistance.

Email: sales@clockworksynergy.com